Returns & Refunds Policy
At Grayson & Co., we take pride in creating personalized items just for you. Please review our returns and refunds policy below:
- No Returns on Custom Items: Due to the nature of our products, we do not accept returns on custom-made or personalized items.
- Order Accuracy Guarantee: If there is a mistake in your order that is our fault, we will do everything possible to make it right.
- Mockups Available: We offer digital mockups upon request to ensure you are satisfied with the design before production.
- No Refunds for Font Preferences: We do not issue refunds if you are unhappy with the font choice after the order has been completed. Please request a mockup if you have concerns about the design.
If you have any issues with your order, please contact us at troy@shopgraysonco.com, and we will be happy to assist you!